Partnering with technology solution providers like AWS, we've designed a highly customizable but largely automated call center solution designed to reduce human labor participation by as much as 40%. Every interaction is designed with empathy, driven by data and largely managed by the world's most modern and best designed Artificial Intelligence. Don't go offshore. Don't go nearshore. Don't go anywhere. Automate.
Our leader, Michael Callahan, has perfected the art of Performance Management and we can help you and your team build the right mechanisms for measuring performance across call centers, E-Commerce, Marketing and throughout the Operations Structure and deep into the Supply Chain.
Working with some of the largest Venture Capital and Private Equity funds in the world, we're able to quickly and accurately measure the health of customer-facing organizations (like BPOs), design solutions to drive efficiencies, and even position teams in place to oversee the execution of our strategies.